ELEARNINGATE Refund Policy

We want every organisation choosing ELEARNINGATE to feel confident in their decision.

Questions about billing? Please email service@elearningate.com.

1. New Customers

New Customers may request a refund of subscription fees within 14 days of their first payment if ELEARNINGATE is not suitable.

This applies only to subscription fees.

2. Professional Services

Implementation, branding, migration, consultancy, bespoke development, SSO configuration and custom course production become non-refundable once work has commenced.

If cancelled before work begins, these fees will be refunded in full.

3. Subscription Fees

Subscription charges follow the agreed Order Form or Proposal. Current plans are listed on our pricing page.

Subscriptions remain active until the end of the paid period.

4. Annual Agreements

Annual subscriptions are paid in advance.

Outside the initial 14-day period, subscription fees are generally non-refundable.

Customers may choose not to renew by giving at least 30 days written notice before renewal.

5. Downgrades

Downgrades take effect from the next billing period.

Refunds are not provided for unused portions of an active subscription.

6. Duplicate Charges

Duplicate or incorrect payments will be refunded promptly after verification.

7. Chargebacks

Customers should contact ELEARNINGATE before raising a chargeback so billing issues can usually be resolved quickly.

8. AI Features

Refunds are not available solely because AI-generated content requires editing or review.

AI features assist content creation but do not replace human review.

9. Data Export

Customers may export their data for 30 days following termination.

After this period, data is deleted in accordance with ELEARNINGATE's retention policy.

10. Statutory Rights

Nothing within this policy limits statutory rights available under applicable law.