Accessibility Statement

ELEARNINGATE is committed to making learning available to everyone. We design our marketing site, the learner experience and the admin console so that people with a wide range of abilities, assistive technologies and devices can use them confidently.

This statement explains our standards, what's working well, the areas we're still improving, and how to get help or give us feedback.

1. Our Standard

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. This is the standard referenced by the UK Public Sector Bodies Accessibility Regulations 2018 and European Accessibility Act, and it's the benchmark we hold our product to even where we're not legally required to.

Our platform is used widely by Multi-Academy Trusts, NHS-adjacent healthcare providers and regulated manufacturing organisations, so accessibility isn't a "nice to have" — it's part of how we keep our customers compliant.

2. What We've Built In

• Keyboard navigation: every interactive element — menus, course players, quizzes, admin tables — is reachable and operable with a keyboard, with visible focus indicators.
• Screen reader support: semantic HTML, ARIA roles and meaningful labels work with JAWS, NVDA, VoiceOver and TalkBack.
• Colour and contrast: body text and UI controls meet or exceed WCAG AA contrast ratios in both light and dark themes.
• Resizable text: content reflows cleanly up to 200% zoom without loss of functionality.
• Responsive layout: the platform works on mobile, tablet and desktop with tap targets of at least 44×44 pixels.
• Captions and transcripts: bespoke video courses ship with captions; transcripts are provided on request.
• Plain English: we write course copy, button labels and error messages in clear, everyday language.
• Reduced motion: non-essential animations respect the user's prefers-reduced-motion setting.
• Forms: every input has an associated label; errors are announced to assistive technology and described in text, not colour alone.
• Skip links and landmarks: consistent page structure makes navigation predictable.

3. Known Limitations

We're honest about the areas we're still working on:

• A small number of older legacy courses uploaded by customers may not include captions or full keyboard support. New courses authored in our course builder are accessible by default.
• Some complex analytics charts in the admin console provide the same data in table form, but the chart visuals themselves are not fully described to screen readers. We're improving this.
• Third-party content embedded by customers (e.g. external SCORM packages) is not controlled by ELEARNINGATE and may not meet WCAG 2.1 AA.
• PDF documents uploaded by customers vary in accessibility depending on how they were produced.

4. Assistive Technology We Test With

• NVDA and JAWS on Windows (Chrome, Edge, Firefox)
• VoiceOver on macOS (Safari) and iOS (Safari)
• TalkBack on Android (Chrome)
• Keyboard-only navigation across all supported browsers
• Zoom up to 200% and Windows High Contrast mode

5. How We Keep Improving

• Accessibility is part of our design and code review checklist — not a separate audit at the end.
• We use automated tooling (axe-core, Lighthouse) in CI and follow up with manual screen-reader testing on every release.
• We run periodic accessibility reviews with users who rely on assistive technology.
• When customers tell us something doesn't work for them, we treat it as a priority bug.

6. Need an Adjustment?

If you need content in an alternative format — large print, easy-read, a transcript, or a specific file type — email us and we'll arrange it within 5 working days where reasonably possible.

7. Reporting an Accessibility Issue

We want to hear about anything that gets in the way. Please email service@elearningate.com with:

• The page URL or area of the platform where you hit the issue
• What you were trying to do
• The browser, device and assistive technology you were using (if known)

We aim to acknowledge accessibility reports within one working day and provide a fix or workaround as quickly as we can.

8. Enforcement

If you're not happy with our response, UK users can contact the Equality Advisory and Support Service (EASS). Public sector bodies in the UK can refer matters to the Equality and Human Rights Commission (EHRC). Irish users can contact the National Disability Authority (NDA).